Warranty
Basic Warranty
All MyoTrigger Foamrollers Singapore foam rollers are covered by a 6-Month Basic Warranty. Our Warranty only covers product defects that significantly impair the use of the product. The MyoTrigger Foamrollers Basic Warranty does not cover Non-Significant Defects, damage that arises out of wear and tear, accidental damage to the product, intentional misuse of the product, damage from irresponsible storage, damage from unwise usage of our product in ways that will cause it to suffer damage unnecessarily.
The validity period of the 6-Month Basic Warranty starts from the day the order was marked completed and ends 6 months later, inclusive of the day the order was marked completed. All claims must be initiated within this period to be eligible.
The MyoTrigger Foamrollers Basic Warranty is intended as a guarantee to replace or repair your product should it suffer any form of significant impairment while using it for its intended purpose in a regular manner.
It is not intended to protect against accidental damage, misuse of our item, wear and tear damage, or any other misuse of our item(s) that isn’t for its intended purpose.
Non-significant damage refers to but is not limited to:
- Stains on the product
- Slight Wear and Tear Damage
- Minor scratches
- Discolouration
Damage to the product from the use of our product in unwise manners will also not be covered under our warranty.
Unwise Use of our item(s) refer to such acts but is not limited to:
- Exposing the product to extreme temperatures
- Applying excessive force on mechanical parts and joints
- Exposing the product to water
Damage to the product due to unwise storage of our products will also not be covered under our warranty.
Unwise storage refers to such acts as and is not limited to:
- Storing our products in places of temperatures way above room temperature. E.g. Storing it beside your refrigerator unit
- Storing it under a heavy load
- Placing it in an area that is constantly exposed to the sun (Some surfaces like metal do get extremely hot under sun and that might be enough to cause heat damage to our product)
Significant damage is damage that will prevent you from using our product effectively. Such damage that arises out of normal use and is due to a deficiency in our product will definitely be covered.
100-Year Juggernaut Warranty
The 100-Year Juggernaut Warranty is applied in addition to the 6-Month Basic Warranty on selected designs. The coverage of the 100-Year Juggernaut Warranty is applicable to the core of the foam roller, specifically in the case of:
- a complete crack(s) along the length of the core from one end to the other
- that also results in a complete collapse of the core, rendering the foam roller unusable
Should you have an item that is under warranty, you may request a claim by filling in the warranty claim form on our website. If the item is deemed eligible for the warranty, we will deliver a replacement piece.
Do note that the delivery/self-collection of an item under warranty will follow the same rules as a normal order. By default, the replacement product(s) will be shipped to you via Standard Shipping for free. If you wish to use other shipping methods, you must select the relevant option on the size exchange request form and pay the relevant charges.(Refer to Shipping Policy).
Disclaimers
The Warranty only covers the original item and excludes accessories.
Factory Seconds are not entitled to the 6-Month Basic Warranty nor 100-Year Juggernaut Warranty.
We advise all our customers to check your item(s) when you receive them, and if there are any major damages, do make sure to report them to us with a picture, and we will provide you with a free replacement.
It is our customers’ responsibility to survey and check the product for any damage upon receipt of the product. If there is significant unacceptable damage to the product, customers should sound it off immediately.
Should our customers receive the product and not sound off any unacceptable defects to the product, we will assume that the customer has deemed the product acceptable in its received state.
